Thank you for shopping at Livzy Shop. We strive to provide high-quality products and an exceptional customer experience.
If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
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Item must be unused and in original condition.
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Packaging must be intact.
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Proof of purchase is required.
Certain items are non-returnable:
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Clearance or sale items
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Gift cards
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Used or damaged items not due to our error
To initiate a return, email us at support@livzyshop.com with:
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Order number
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Reason for return
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Clear photo(s) of the item
Refunds
Once your return is received and inspected, we will notify you via email.
Refunds will be:
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Approved or rejected
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Processed back to your original payment method
Please allow 5–10 business days for the refund to appear.
Exchanges
We replace defective or damaged items at no extra cost.
Email support@livzyshop.com with proof (photos/video) for assistance.
Late or Missing Refunds
If you haven’t received your refund:
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Check with your bank or card provider
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Contact your payment provider
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Then email us at support@livzyshop.com
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.