FAQs – Home Kitchen Store

Thank you for shopping with Livzy Shop. We aim to deliver your orders quickly and safely. Please read our shipping guidelines to understand how delivery works.

🚚 Order Processing Time

All orders are processed within 1–3 business days.

Processing time includes:

  • Order verification

  • Quality checks

  • Packaging

During peak seasons or sales, processing may take slightly longer.

🌎 Shipping Destinations

We ship to most countries worldwide, including:

  • United States (Primary Market)

  • Canada

  • United Kingdom

  • Australia

  • Europe

  • Asia

If your location is not listed during checkout, contact us at support@livzyshop.com for assistance.

📦 Shipping Time Estimates

United States (Primary Market)

  • Standard Shipping: 7 – 12 business days

  • Expedited Shipping (if available): 5 – 9 business days

International Orders

  • Standard International Shipping: 10 – 20 business days

  • Remote regions may take longer depending on customs and carrier delays.

Note: Shipping times are estimates and may vary due to customs inspections, weather, or carrier delays.

💵 Shipping Costs

Shipping fees are calculated at checkout based on your location and order weight.

We also offer:

🔥 Free Shipping on selected items or promotions
(If your cart qualifies, it will automatically apply at checkout.)

📍 Order Tracking

Once your order has been shipped, you will receive a Shipping Confirmation Email with a tracking link.

You can track your package anytime using:

  • The link provided in the email

  • Our order tracking page (if enabled)

Please allow up to 48–72 hours for tracking updates to appear after dispatch.

🧾 Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, and taxes.

  • These charges are not included in your purchase price.

  • Customers are responsible for paying any additional fees at delivery.

Livzy Shop is not responsible for customs delays or fees.

🚫 Wrong Address Disclaimer

If you enter an incorrect shipping address:

We cannot change the address once your order has been shipped.
Customers are responsible for errors in shipping information.

📦 Lost / Delayed / Stolen Packages

Lost Packages

If your tracking status shows “delivered” but you did not receive your order:

  1. Check your mailbox and surroundings

  2. Ask neighbors or building management

  3. Contact the shipping carrier

If you still cannot locate it, email us at support@livzyshop.com.
We will assist you in opening an investigation with the carrier.

Delayed Packages

Delays may occur due to:

  • Weather conditions

  • Customs inspections

  • Holiday rush

  • Courier disruptions

We appreciate your patience.

Stolen Packages

Livzy Shop is not responsible for stolen packages after delivery confirmation.
Please file a claim with the carrier.

🔄 Returns Due to Unclaimed Packages

If a package is returned to us due to:

  • Unable to deliver

  • Unclaimed at post office

  • Incorrect address

Customers must pay the reshipping fee.

❓ Need Help?

For questions regarding shipping, contact us anytime:

📧 support@livzyshop.com

Our team responds within 24 hours.